Updated September 2026
Shipping & returns
How orders ship, and what happens if something is wrong.
Shipping
Orders placed by 1 PM CT on business days usually ship the same day. Shipping and insurance are calculated at checkout from the weight of your order and the box it needs, and shown as one line before you pay.
We ship to US addresses only. You’ll get tracking by email when your order ships.
Damaged, missing or wrong items
Email help@glassboxresearch.io within 7 days of delivery with your order number and a photo. We’ll replace or refund the affected items.
Returns
For safety and quality reasons we can’t accept returns of opened or used research materials. Unopened items in their original sealed condition may be returned within 14 days of delivery for a refund of the item price.
Start a return by emailing help@glassboxresearch.io before sending anything back.
Refunds
Approved refunds go back to the original card within 5–10 business days of approval.